FAQ
How will my Claverin jewelry be delivered?
All Claverin jewelry (excluding the cord collection) will be delivered in a jewelry box. For the cord collection, the jewelry is delivered in a white cotton pouch. They will be accompanied by a certificate of authenticity.
If you choose the gift wrapping option, the cord jewelry will be accompanied by a gift pouch, and the other jewelry will be wrapped in gift paper with the brand's wax seal.
Which pearls are selected by Claverin?
We carefully select high-quality pearls that we hope will bring you complete satisfaction. Our pearls all have natural color, luster, and orient. They have not undergone any treatment. Our white and pink pearls are freshwater cultured pearls. They come from pearl farms in Asia, from Hyriopsis cumingii mussels. Our black pearls are saltwater cultured pearls from Tahiti (Pinctada margaritifera oyster).
How do I take care of my Claverin jewelry?
When worn, pearls benefit from the natural oils of your skin (be aware that some skin types can cause pearls to dull). Avoid using cosmetics and perfumes. A piece of jewelry is a precious object; take particular care of it. Store your jewelry away from gemstones that could damage it. Keep them at room temperature. For long-term storage, keep them near a container filled with water. Clean your pearls using water and a soft cloth. You can also use a drop of olive oil to make them shine. For any other maintenance, seek advice from a professional.
Are Claverin pieces of jewelry guaranteed?
All our jewelry is guaranteed for one year against manufacturing defects. Wear and tear, damaged pearls and stones, and improper use of the jewelry are not covered by the warranty.
Where can I buy Claverin jewelry?
You can find all of our retailers on this page.
You can also place an order on our website, we ship
worldwide.
I would like some advice on choosing a piece of jewelry.
Our customer service team is available from Monday to
Friday from 10 a.m. to 6 p.m. via email: sales[@]claverin.com or by phone at
06 52 75 95 10
Is it possible to get a personalized engraving?
It is possible to customize some of our jewelry by engraving a name or a date. This is only possible on certain pieces depending on the available surface area. Please contact us if you would like an engraving.
My order delivery is delayed.
If your order is delayed, please do not hesitate to contact us. You should have received an email with your order tracking number as well as the tracking link where you can check the shipping progress of your order.
How do I return a Claverin piece of jewelry?
Jewelry purchased on our website can be returned within 14 days of receipt of the package. Jewelry must be returned in its original packaging via Colissimo.
What are the delivery times and methods?
When products are in stock, parcels are shipped no later than 72 hours after receipt of your payment. The available shipping methods are: Colissimo, Chronopost, or Chronoshop2shop. If you would like a different delivery method, please contact us. Regardless of the shipping method chosen, we will provide you with a link as soon as possible to track your parcel online.
We do not include invoices or delivery slips in your parcels. You can find them in your customer account.
Delivery in France is free for orders of 300 euros or more. For orders to be shipped abroad, delivery rates vary depending on the country and the order amount.
How do I change the cord on my Claverin bracelet?
We offer to replace the cord of your bracelet so that you can enjoy your jewelry for longer. Your bracelet will be returned to you within 3 days of receiving your item. You can order a cord replacement on the following page:
Please return your bracelet via tracked mail in sturdy cardboard packaging to the following address (indicating your order reference):
SAS Caldu
154 rue Paradis
13006 Marseille
How can I get my Claverin jewelry repaired?
Claverin jewelry can be repaired in our workshop. It must be returned to us via tracked and insured parcel in sturdy cardboard packaging. Claverin declines all responsibility in the event of loss, damage, or theft during transit. A quote and a lead time will be sent to you by email upon receipt of the jewelry, including return shipping costs. You can also contact us by email: sav[@]claverin.com
What repairs does the workshop offer?
Our workshop can repair most accidents that occur to your Claverin jewelry; the most common repairs are as follows:
Polishing / rhodium plating: Polishing your jewelry restores its original shine.
Replacement of pearl(s): If your pearls are lost or damaged, we offer a replacement service.
Replacement of the clasp: All our clasps are made of gold and can wear out over time; we offer a replacement service when they are too worn or broken.
Restringing of pearls: The silk or fluorocarbon thread used in some of our designs may stretch over time due to the weight of the pearls or exposure to chemical products (cosmetics, perfumes, etc.). Restringing the pearls is therefore recommended every year to maintain the integrity of your jewelry. After being carefully cleaned, the pearls are threaded one by one onto a new silk or fluorocarbon strand.
Soldering: Sometimes a solder joint can break due to excessive pulling. We can solder or replace your chains and rings in our workshop.