Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at: sales@claverin.com. Please note that returns must be sent to the following address: SAS CALDU - SERVICE RETOURS - 154 RUE PARADIS - 13006 MARSEILLE.

Items sent back to us without first requesting a return will not be accepted. Return shipping costs are your responsibility.

You can always contact us with any return-related questions at sales@claverin.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions or non-returnable items
Certain types of items cannot be returned, such as custom-made products (e.g., special orders or personalized items). Please feel free to contact us if you have questions or concerns about a specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

14-day cooling-off period (European Union)
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition as when you received it—unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at sales@claverin.com.